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Business Communication  CHAPTER 8 COMMON BUSINESS TERMINOLOGIES MCQs PRACTICE QUESTIONS 1. An economic resource that is expected to be of benefit in future is called: (a) Asset (b) Liability (c) Capital (d) Loan 2. The lowest price at which an owner is willing to sell his security is: (a) Ask (b) Call (c) Put (d) Book value 3. Market situation where stock price are falling consistently: (a) Stag (b) Bear (c) Bull (d) Badla 4. Market situation where one expects a rise in price so that he can later sell at a high price: (a) Stag (b) Bear (c) Bull (d) Balia 5. The riskiness inherited in firm’s operations if it uses no debt: (a) Business risk (b) Beta (c) Market risk (d) Zero risk 6. Option to buy a security is: (a) Call option (b) Put option (c) Hedging (d) Arbitrage 7. Commercial papers are: (a) A type of long term promissory note (b) Transferable certificate of ownership of investment (c) Bond that pays no annual interest but sold at di...

Business Communication  CHAPTER 7 CONCEPT OF E-CORRESPONDENCE MCQs PRACTICE QUESTIONS 1. Which of the following is applicable in case of Telegram. (a) The message must be detailed (b) Normal grammar and punctuation must always be followed. (c) Time should be written according to twenty four hour clock (d) Block letter must not be used 2. What is the full form of CNC ? (a) Computerized and Numerically Counted (b) Computerized and Numerically Claimed (c) Computerized and Numerically Controlled (d) None of the above. 3. __________ connect the different Branches of an organisation in a Private, dedicated communication network. (a) ISDN (b) Post box of facility (c) VS AT (d) AAR 4. Investors are expected to open to get their share certificate in the electronic forms. (a) Current A/c (b) Demat A/c (c) Saving A/c (d) Fixed A/c 5. The abbreviation ISDN stands for __________. (a) Integrated small digital network. (b) International small display network...

Business Communication CHAPTER 6 BUSINESS CORRESPONDENCE MCQs Practice Questions 1. A job application is similar to (a) Sales letter (b) Purchase letter (c) Letter of order (d) None of the above 2. A sales letter drafted for a large number of people is known as (a) Sales Order (b) Sales circular (c) Sales manual (d) Sales Enquiry 3. Office orders have a format similar to that of: (a) Press Release (b) Representation (c) Advertisement (d) Memorandum 4. Which of the following is not a form of intra-organisational communication. (a) Representation (b) Memorandum (c) Press release (d) Office Notes 5. Difference between a sales letter and sales circular is (a) Subtitle (b) Salutation (c) Introduction (d) Conclusion 6. Which of the following features specifically does not relate to advertisement (a) Inviting tender (b) Hike in prices (c) Placing an order (d) Recruitment of personnel 7. Which of the following is not the heading of...

Business Communication CHAPTER 5 LISTENING SKILLS MCQs PRACTICE QUESTIONS 1 Listening means to respond to advice or request. (a) True (b) False 2. Which of these is not a step in the listening process? (a) To stop talking (b) Receiving (c) Misinterpreting (d) Responding 3. Which of these is the first step in the listening process? (a) Stop talking (b) Receiving (c) Interpreting (d) Responding 4. Which of these is the third step in the listening process? (a) Stop talking (b) Interpreting (c) Responding (d) Receiving 5. __________ is the last step of the listening process. (a) Receiving (b) Interpreting (c) Responding (d) Stop talking 6. Hearing means perceiving with ears. (a) True (b) False 7. Which of these is not a type of listening? (a) Appreciative listening (b) Superficial listening (c) Focused listening (d) Musical listening 8. Which of these types of listening lacks depth? (a) Appreciative listening (b) Supe...

Business Communication CHAPTER 4 CONCEPT OF BUSINESS COMMUNICATION MCQs PRACTICE QUESTIONS 1. What does intra personal communication mean. (a) Communication with ourselves (b) Communication with other (c) both (a) & (b) (d) None of above 2. What does interpersonal communication mean. (a) Communication with ourselves (b) Communication with other (c) Both (a) & (b) (d) None of the above 3. “The language of a politician obscures the truth. The language of an artist reveals it.” Who spoke these words ? (a) Salman Rushdie (b) John Keats (c) Charles Darwin (d) JM Keynes 4. “English has become the global language of business and finance.” Who spoke this line ? (a) John Keats (b) Salman Rushdie (c) Nayantara Sehgal (d) JM Keynes 5. “College teach one thing that is perhaps most valuable for the future employees to know. This one basic skill is to organize and express ideas in writing and speaking.” Who spoke these words ? (a) Nayantara Sehg...

Business Communication CHAPTER 3 COMPREHENSION OF PASSAGE AND ART OF SUMMARIZING MCQs PRACTICE QUESTIONS Read the following passage and answer the questions 1-3 Opera refers to a dramatic art form, originating in Europe, in which the emotional content is conveyed to the audience as much through music, both vocal and instrumental, as it is through the lyrics. By contrast, in musical theater an actor's dramatic performance is primary, and the music plays a lesser role. The drama in opera is presented using the primary elements of theater such as scenery, costumes, and acting. However, the words of the opera, or libretto, are sung rather than spoken. The singers are accompanied by a musical ensemble ranging from a small instrumental ensemble to a full symphonic orchestra. 1. It is pointed out in the reading that opera __________. (a) has developed under the influence of musical theater (b) is a drama sung with the accompaniment of an orchestra (c) is not a high-budg...

Business communication CHAPTER 2 ENRICHING VOCABULARY MCQs PRACTICE QUESTIONS 1. Which of the following is not a German Abbreviation? (a) S.d. (b) WWE (c) P.S. (d) N.N. 2. Which of the following is not a Latin Abbreviation? (a) vs. (b) a.v. (c) Bez (d) i.a. 3. Which of the following is not a French Abbreviation? (a) Lit (b) Orig (c) U.S. (d) N.B. 4. Which is not a proverb: (a) Sweet are the uses of adversity (b) to scatter to the winds (c) A rose would smell as sweet by any other name (d) A closed mouth catches no flies 5. What does the idiom mean “To scatter to the winds” (a) To waste (b) Prove of something (c) To prejudice another person (d) To deteriorate badly 6. Which word explains the following sentence “To search thoroughly”. (a) Vandal (b) Genocide (c) Ransack (d) Amnesty 7. Which word explains the following group of words “Coming at the right time”. (a) Opportune (b) Benefactor (c) Quisling (d) Panacea 8. Find ...

Business Communication CHAPTER 1 ENGLISH GRAMMAR AND ITS USAGE MCQs PRACTICE QUESTIONS 1. A __________ sentence contains only one finite verb and can make only one complete statement. (a) Simplex (b) Compound (c) Complex (d) None of the above 2. It is used to construct word to clarify meaning. It links words to form compound word. (a) The Hyphen (-) (b) Comma (,) (c) Full stop (.) (d) None of the above. 3. Does wood sink in water? (Which word is a material noun?) (a) sink (b) does (c) water (d) wood 4. My mother wears gold jewelry, (which word is a material noun?) (a) Wears (b) jewelry (c) mother (d) gold 5. Crowd was on main street. (Which word is a collective noun?) (a) crowd (b) main (c) on (d) street 6. They gazed across valley. (Which word is a common noun?) (a) across (b) gazed (c) they (d) valley 7. Honesty is best policy. (Which word is an abstract noun?) (a) best (b) Honesty (c) policy (d) the 8. I believe in his honesty. (Which word is an ab...

CSEET e-BULLETIN All MCQ Sample Questions Business Communication (Paper-1) 1. The struggle for justice brings………….. the best of moral qualities in men. a) Forward b) About c) In d) Out 2. Give Synonym for the following word: Pensive a) Sad b) Thoughtful c) Tormenting d) Affectionate 3. Give Antonyms for the following word: Startled a) Amused b) Relaxed c) Endless d) Astonished 4. Choose the correct spelling a) integrity b) intigerity c) integerety d) integrety 5. Choose the explanation that catches the spirit of the idiom/phrase: Crocodile tears a) True tears b) Insincere tears c) Very angry d) Very Sad 6. Rearrange the following parts (i, ii, iii and iv) in proper sequence to obtain a correct sentence. i. The CEO ii. of making the right decision iii. was not scared iv. despite a loss in profits a) i, ii, iii, iv b) i, ii, iv, iii c) i, iii, ii, iv d) ii, iii, iv, i 7. ____________enables the sender to know whether or not his message has b...

 CHAPTER-7  1. E-mails can be filtered using the _____ option which prevents unwanted mails from entering your inbox.   a. Junk Mail b. Spam  c. Trash  d. All of the above   2.___________are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually.   (a) Periodic reports (b) Formal reports (c) Progress reports (d) Informal reports  3.  The first opportunity to gain the reader's attention in a direct mail letter is   (a) In the attention line (b) In the opening paragraph (c) In the top margin (d) On the envelope  4. An example of a communication channel is   (a) face-to-face conversation (b) feedback (c) context (d) noise  5. In interpersonal communication, ethics   (a) are important (b) stand in the way of honesty (c) increase barriers to understanding (d) are not a consideration  6. The ____ option in e-mail helps us to retrieve old email commun...

 CHAPTER-6  1.In circular letters personal interest is created by using the word_________.   (a) You (b) Our customers (c) Everybody (d) Dear customers  2. A Letterhead contains the following:   (a) Company logo (b) Name and address of Registered Office, Corporate Office  (c) Contact numbers (d) All of the above   3.  The word “Confidential” super scribed on the envelope is a _________.   (a) Salutation (b) Special marking (c) Attention line  (d) Subject heading     4. The word ‘Report’ is derived from the Latin word:   (a) Reportane (b) Reporte  (c) Rapport  (d) Repo     5.  A/An __________is used for disseminating information to a large number of employees within the organisation.   (a) Office circular  (b) Memorandum  (c) Office order  (d) None of the above   6.   MIS stands for:  (a) Management Infotainment Sys...

 CHAPTER-5  1. Which of these is not a barrier to listening?   (a) Physical barrier (b) Linguistic barrier (c) Cultural barrier  (d) Written barrier      2. In the communication process, a receiver is the person who encodes an idea. message interference. a message pathway. the person who decodes a message.   a)  The person who encodes an idea b)  Message interference c)  A message pathway d)  The person who decodes a message     3. Listening is the________ part of communication.   (a) Receiving (b) Feedback  (c) Delivery  (d) Channel     4.In listening, Concentration requires________________.   (a) Willingness and practice  (b) Capacity and practice (c) Willingness and behavior (d) Practice and behaviour     5. A good speaker should use __________to their advantage to keep an audience attentive.   (a) Loud Volume (b) Gesture...

 CHAPTER -4  1. The Communication within the organisation is known as________.   (a) Internal communication  (b) External communication (c) Informal communication  (d) Verbal communication     2. When words are used in communication, either spoken or written, this kind of communication is known as:   (a) Verbal communication (b) Non-verbal communication  (c) Upward communication  (d) Downward communication      3. Non-verbal communication does not include:   (a) Body language  (b) Sign language (c) Para language (d) Oral communication     4.  The channel of communication which is mostly associated with gossip and rumours iscalled:  (a) Formal communication  (b) Grapevine  (c) Social gatherings  (d) Upward communication    5. ____________ to communication may occur if the transmitter and receiver assign different meanings to the same word o...

 CHAPTER-3    1. One or more of the sentence(s) is/are grammatically incorrect. You have to identify the incorrect sentence(s).   I. It began with acquisitions in information technology and related services sector. II. In pharmaceuticals, Wockhardt has bought C.P. Pharma of the United Kingdom for $ 10.85 million.  III. Tata Tea has taken over Tetley of the UK, the world’s biggest tea bag maker, for $ 430 million.   IV. With the processes, it has become the world’s second largest tea company.     (a) II and IV  (b) IV only  (c) II and III  (d) I, II and IV                    2. One or more of the sentence(s) is/are grammatically incorrect. You have to identify the incorrect sentence(s).  I. There are two main reasons for that predatory mood. II. Having established a domestic presence, the component makers are now looking for an international presence. III. Sec...